Counseling
We want you to succeed at Chaffey College and that means providing you with plenty of support to meet your academic and career goals. We are also here to help you address any personal issues that affect your success. Chaffey Counseling Faculty can help you with educational plans, prerequisite verification, prerequisite challenges, academic renewal, unit overload, preliminary graduation checks, connecting you to on and off campus resources and much more.
Types of Appointments Available
Students have the option to meet with a counselor in-person (requirements apply), via video, or by telephone. Please read the following important information for each type of appointment.
In-Person Appointment
(Rancho, Chino and Fontana)
- Students who attend an on-campus Counseling Appointment must wear district-approved face coverings (3-ply surgical, K-95, or N-95 masks) when entering any Chaffey College building. The mask must be worn throughout the duration of the appointment and must be worn correctly (covering the mouth and nose). The College is currently following guidelines and recommendations for COVID safety protocols set in place by San Bernardino County Department of Public of Health.
- No Guests will be permitted into the in-Person Counseling session. Students seeking a meeting with a Counselor and would like to bring a guest should reschedule for a phone or video appointment.
- By scheduling this appointment, you agree that you are not experiencing any cold/flu like symptoms and are certifying that if any symptoms arise that you will reschedule your Counseling appointment to a phone or video appointment.
Online Video Appointment
Be prepared for the appointment as you would for an in-person appointment on campus.
- Be in a quiet and private place.
- Find a location where you will be able to communicate with the counselor effectively. For your safety, driving during the appointment will not be allowed.
- No interruptions: do not answer phone calls, texts or surf the web during the appointment. Give your full attention to the counselor.
- Have the proper technology setup including your webcam and microphone. Use Chrome or Firefox as your browser.
Telephone Appointment
Be prepared for the appointment as you would for an in-person appointment on campus.
- A counselor will call the number you provided on the intake form within the first five minutes of your scheduled appointment time.
- You will receive an incoming call from a private number. If your phone is set to block calls from unknown or private numbers, please remove the block prior to your counseling appointment so that the call will go through.
- It will be helpful for you to have access to the internet during our counseling appointment, as we will be discussing online resources during the call.
Expectations for all appointments
Appointments and interactions with Counselors are intended for educational purposes only. To ensure that we are engaging in a safe, secure and respectful atmosphere with students, a counselor can end any counseling session at their professional discretion if a student is being disrespectful, inappropriate or does not have proper online etiquette for video, phone, in-person or chat sessions.
Scheduling a Counseling Appointment
Counseling appointments are scheduled in ConexED. If you are a Chaffey College student make sure that you select the Chaffey College Student Icon. If you are not a Chaffey College student, make sure you select the Guest Icon and create a guest account.
When making an appointment be sure to select the correct meeting location desired. For In-person locations there are three locations available: Rancho, Chino, and Fontana campus. Reference chart above for important information for each type of appointment you are scheduling.
Important: Please use your student panther account as mentioned above to sign in when making an appointment via ConexEd (Avoid using your account linked to your personal email). This will ensure easy check-ins for in-person appointments and that all notes are in one place for you.
Five Tips for a Successful Counseling Appointment
Walk-Ins Services
Walk-in services will only be available virtually. No In-person walk-ins will be permitted at this time.
Students can see a counselor on a virtual walk-in basis for same day support during student services hours. Walk-ins are limited to 15 minutes and based on counselor availability.
The following services are available through walk-ins.
- General/transfer questions
- Course suggestions
- Unit overload request
- Prerequisite clearance
- Assistance with students forms
Student Education Plans cannot be done via walk-ins. Please make an appointment.
Front Desk Support
Counseling support staff are available to help you schedule an online appointment or answer any questions about counseling services online through QLess. Fill out the form, and you will receive updates via text, and an email with a link to meet a staff member in Zoom.
Hours of Operation
Fall 2022
QLess/Front Desk Office Hours
Monday & Thursday 7:30 am - 7:00 pm
Tuesday & Wednesday 7:30 am - 4:30 pm
Friday 7:30 am - 4:00 pm
Please note the QLess walk-in list closes 15 minutes before the end of the hours of operation.
Counseling Office Hours
Monday & Thursday 7:30 am - 7:00 pm
Tuesday & Wednesday 7:30 am - 4:30 pm
Friday 7:30 am - 4:00 pm
