Counseling

(Rancho, Chino and Fontana)

• Students who attend an on-campus Counseling Appointment must wear district-approved face coverings (3-ply surgical, K-95, or N-95 masks) when entering any Chaffey College building. The mask must be worn throughout the duration of the appointment and must be worn correctly (covering the mouth and nose).  The College is currently following guidelines and recommendations for COVID safety protocols set in place by San Bernardino County Department of Public of Health.
• No Guests will be permitted into the in-Person Counseling session. Students seeking a meeting with a Counselor and would like to bring a guest should reschedule for a phone or video appointment.
• In-person appointments are reserved for students who are registered for in person/hybrid classes. If you are not registered for an in person or Hybrid class, your in-person Counseling meeting will be rescheduled to a video or phone meeting.
• By scheduling this appointment, you agree that you are not experiencing any cold/flu like symptoms and are certifying that if any symptoms arise that you will reschedule your Counseling appointment to a phone or video appointment.

Be prepared for the appointment as you would for an in-person appointment on campus.

• Be in a quiet and private place.
• Find a location where you will be able to communicate with the counselor effectively.  For your safety, driving during the appointment will not be allowed.
• No interruptions: do not answer phone calls, texts or surf the web during the appointment. Give your full attention to the counselor.
• Have the proper technology setup including your webcam and microphone. Use Chrome or Firefox as your browser.

Be prepared for the appointment as you would for an in-person appointment on campus.

• A counselor will call the number you provided on the intake form within the first five minutes of your scheduled appointment time.
• You will receive an incoming call from a private number. If your phone is set to block calls from unknown or private numbers, please remove the block prior to your counseling appointment so that the call will go through.
• It will be helpful for you to have access to the internet during our counseling appointment, as we will be discussing online resources during the call.