Frequently Asked Questions
Success Centers Appointments
- You can set an appointment for tutoring, DLA review, workshops, group activities, PAL groups, learning groups, or conversation groups by going to Accudemia.
- For tutoring and DLA review, log-in to Accudemia and click the Join Now button under your Upcoming Appointments.
- For events, such as workshops, group activities and conversation groups, use the Zoom link provided in your confirmation email.
- Please join five minutes prior to your appointment, so you have enough time to connect to the Success Center.
- Please use Zoom to chat with a staff member or call the Success Centers at (909) 652-6452, (909) 652-8150, or (909) 652-7430.
- You can do this by logging into Accudemia.
- You have the opportunity to participate in one tutoring session, one DLA review session, and one workshop or learning/conversation group per day per course.
- If you arrive more than one minute late to your tutoring appointment, it may be given to the next student waiting. We will work on rescheduling your appointment for the next available time slot.
- If you arrive more than three minutes late to a workshop or learning group, you may not be admitted to avoid disrupting the session.
- If you already have an accommodation through DPS that gives you extended tutoring time, you may contact the Success Centers to request appointments. Please make your request at least 24 business hours in advance for tutoring.
- If you have not discussed Success Center accommodations with your counselor in DPS, please email them first at DPS.staff@chaffey.edu.
Course Requirements
- By visiting the Success Center Canvas page.
- After you review a DLA with a tutor, the tutor will provide verification by awarding a badge or emailing a verification form to your panther email address.
- After you participate in an English workshop, the tutor will award a badge to you.
- Check your spam or junk folder for an email from noreply@us.badgr.com.
- You can submit your badge URL or a screenshot of your verification form to your instructor as proof completing English activities.
- Watch the Success Center video on verification for information on how to share your badges with your instructors.
- After you review a DLA with a tutor, the tutor will send the verification form to your Panther email address.
- If you do not see it, check your spam folder for an email from donotreply@libwizard.com.
- Review the steps that show how to upload the form to your instructor.
Missing Verifications
- Fill out the missing verification form survey. A staff member will check your attendance record and send you the verification within one business day.
- For English activities, fill out the missing verification form survey. A staff member will check your attendance record and send you the verification within three business days.
Miscellaneous
- For after-hours tutoring help, you can access tutors through STAR-CA (California Community College tutors) and NetTutor (professional tutors hired by NetTutor) using this link.
- Success Center tutors cannot provide feedback on your quizzes, exams, or other assessments. If you have questions about this, please email the Instructional Specialist in advance of your appointment. You can find the emails for the Instructional Specialists by scrolling down to the next section. Violating this policy is an infringement of academic integrity and will result in the notification of your instructor and the dean of the school, which may result in an assignment or course failure, or college expulsion.
- Yes, Success Center support is provided to all Chaffey students who are currently enrolled in at least one class.
- Please visit the STEM Petition Requirements Canvas page.
