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Success Centers

Why go to a Success Center?

  • Want to get ahead in your class?
  • Feel like you need some help with homework? 
  • Have a Success Center requirement for your class?
  • Trying to petition for a substandard grade for a previous class?
  • Referred to the Success Center by someone?
  • Need to access a computer or other resource?

If you answered “yes” to any of these questions, then stop by a Success Center today! We have locations online and at all three campuses. Watch a tutorial video on how to set an appointment for tutoring, DLA review, group, workshop, or PAL.

Hours of Operation - Spring 2024

Online Success Center and

Rancho Success Center BEB-101 (909-652-6452)

 
Spring Break Hours:  March 11 - 15

The Success Centers will be closed for services but will be open for students to make appointments for the following week and for student questions

  • Monday through Friday 8 am - 4 pm

 

Regular Operational Hours: January 16 - May 9
  • Monday through Thursday 8 am - 7 pm
  • Friday 8 am - 4 pm (Tutoring and group activities begin at 10 am)
  • Saturday through Sunday 10 am - 3 pm

 

Finals Week: May 10 - 16
  • Friday 8 am - 4 pm
  • Saturday through Sunday 10 am - 3 pm
  • Monday through Wednesday 12 pm - 6 pm
  • Thursday 8 am - 12 pm

 

Chino Success Center CHMB-145 (909-652-8150)

Fontana Success Center FNFC-122 (909-652-7430)

 
Spring Break Hours:  March 11 - 15

The Success Centers will be closed for services but will be open for students to make appointments for the following week and for student questions

  • Monday through Friday 8 am - 4 pm
 
Regular Operational Hours: January 16 - May 9
  • Mon, Tue, Thursday 8 am - 4 pm
  • Wednesday 8am - 4pm (Chino);  8am - 7pm (Fontana)
  • Friday 8 am - 4 pm (Tutoring and group activities begin at 10 am)

 

Finals Week: May 10 - 16
  • Friday 8 am - 4 pm
  • Monday through Wednesday 12 pm - 4 pm
  • Thursday 8 am - 12 pm

Contact Us

Fill out the contact form and a Success Center staff member will contact you within 24 – 48 business hours. 

Activities in the Online Success Center 

You can fulfill your supplemental learning requirements with activities such as

  • Workshops: Synchronous faculty-led groups (50 minutes)
  • Conversation Groups, Group Activities, and Learning Groups: Synchronous apprentice/tutor-led groups (50 minutes)
  • Directed Learning Activities (DLAs): Instructor-designed activities that are completed independently (30- to 45-minutes) and require synchronous tutor feedback for verification and proof of completion (15- to 30-minutes).  
  • Self-Paced Activities: asynchronous activities online overseen by faculty (one week)

 

To access these services, visit the virtual Success Centers, located in Canvas. 

We also offer free tutoring in multiple subject areas. The Peer Assisted Learning (PAL) tutors are in the Success Centers. We also offer petition clearance for math and science courses.  

 

Success Center Policies

Students have the opportunity to participate in one tutoring session, one DLA review session, and one workshop, group activity, or learning or conversation group per day per course.  

Success Center tutors cannot help you with quizzes, exams, or other assessments, unless instructor approval is obtained. If you have questions about this, please email the Instructional Specialist in advance of your appointment.

 

Frequently Asked Questions

  1. Follow these instructions to add the Success Center course to your Dashboard on Canvas. First, go to the Canvas Success Center Homepage.
  2. In the upper right corner, click on Join this Course, then click Enroll in Course, and then click Go to the Course.   
  3. The Success Center Hub will be added to your Dashboard or Courses for quick and easy access. 
  1. You can set an appointment for tutoring, DLA review, workshops, group activities, PAL groups, learning groups, or conversation groups by going here: https://chaffey.accudemia.net/. Watch the tutorial video on how to set an appointment through Accudemia.
  1. You will be given a Zoom link to join when your appointment time arrives.
  1. You can do this at https://chaffey.accudemia.net/
  1. You can find most Directed Learning Activities (DLAs) in Canvas.
  2. Follow the instructions to add the Success Center course to your Dashboard. You must join the Success Center course first to access DLAs.
  3. Go to the Canvas Success Center Homepage and look for the Success Center that supports your subject area. Then click the Find Activities and Resources button. 
  4. Click on Directed Learning Activities to see what is available online.
  1. You can find tutors in the online Success Centers through Canvas.
  2. If you want to make a tutoring appointment, please see the question about making appointments.   
  3. You can try drop-in tutoring by going to one of our four physical locations (2 at the Rancho Campus, 1 at the Fontana Campus, and 1 at the Chino Campus).
  1. If you want to make a workshop appointment, please see the question about making appointments.
  2. After signing up for an appointment in our system https://chaffey.accudemia.net/, the Zoom link to join will be sent to you.
  • Go to the Canvas Success Center Homepage, and locate the BTH Success Center. Click the blue hyperlink to enter the BTH Success Center Zoom Room.  
  1. After you review a DLA with a tutor, the tutor will provide verification by awarding a badge or emailing a verification form to your panther email address.
  2. After you participate in an English workshop, the tutor will award a badge to you.
  3. Check your spam or junk folder for an email from noreply@us.badgr.com
  4. You can submit your badge URL or a screenshot of your verification form to your instructor as proof completing English activities.
  5. Watch the Success Center video on verification for information on how to share your badges with your instructors. 
  1. After you review a DLA with a tutor, the tutor will send the verification form to your Panther email address.
  2. Do not leave the Success Center until you receive the verification form.
  3. If you do not see it, check your spam folder for an email from donotreply@libwizard.com.
  4. Review the steps that show how to upload the form to your instructor. 
  • Fill out the missing verification form survey. A staff member will check your attendance record and send you the verification within one business day. 
  • For English activities, fill out the missing verification form survey. A staff member will check your attendance record and send you the verification within three business days.    
  • If you are experiencing a problem with the Success Center Canvas course, appointment system, or Zoom, fill out this form. Someone will get back to you within 24 to 48 business hours. 
  • If you have not discussed Success Center accommodations with your counselor in DPS, please email them first at DPS.staff@chaffey.edu. Accommodations should be requested at least 24 business hours in advance for tutoring and a week in advance for workshops/learning groups.  To request tutoring appointments with extended time, fill out this form, and someone from the Success Centers will get back to you within 24 to 48 business hours.
  1. STAR-CA tutors: This online tutor service is primarily made up of tutors who work at California Community Colleges. These tutors are familiar with the needs of community college students and are trained based on nationally-recognized tutor training standards. A list of subjects and tutor schedules is available. You have unlimited access to free STAR-CA tutoring. Please note these tutors do not review Directed Learning Activities (DLAs).
  2. Smarthinking Online Tutoring: This online tutor service is hosted by Pearson, a learning and publishing company and offers tutoring in a variety of subjects, including math, statistics, science, business, Spanish, computers and technology, nursing, health sciences, reading, and writing. Use the tabs at the top of the screen for tutoring or writing help. You have access to 5 hours of free Smarthinking tutoring. Please note these tutors do not review Directed Learning Activities (DLAs). 
  • Success Center tutors cannot provide feedback on your quizzes, exams, or other assessments. If you have questions about this, please email the Instructional Specialist in advance of your appointment. You can find the emails for the Instructional Specialists by scrolling down to the next section. Violating this policy is an infringement of academic integrity and will result in the notification of your instructor and the dean of the school, which may result in an assignment or course failure, or college expulsion.  
  • Yes, Success Center support is provided to all Chaffey students who are currently enrolled in at least one class. 
  • Tutoring will be provided no later than 30 minutes prior to closing. Fifteen-minute DLA review sessions will be provided no later than 15 minutes prior to closing. 
  • You have the opportunity to participate in one tutoring session, one DLA review session, and one workshop or learning/conversation group per day per course. 
  • Please arrive ten minutes prior to your appointment to ensure you have enough time to connect to the virtual Success Center and can troubleshoot technology problems. 
  • If you arrive more than one minute late to your tutoring appointment, it may be given to the next student waiting. You will be placed on the waiting list for the next available tutor.
  • If you arrive more than three minutes late to a workshop or learning group, you will not be admitted to avoid disrupting the session.  
  • From the Success Center home page on Canvas, click on the Find Activities and Resources button under the STEM Success Center. Then click on handouts, videos or websites under Additional Resources
  1. Students who require an approved petition to register in a course must complete the appropriate petition in the Admissions and Records forms section of the MyChaffey portal.
  2. If you are required to complete Success Center activities for petition, work on the four DLAs, starting with the Success DLA.     
  • PAL stands for Peer Assisted Learning.  A PAL is a tutor, embedded in select sections of English 1A and English 1A Dual Enrollment. PAL tutors are located in the ACD Success Center, which can be found in Canvas.
  • If you have a PAL assigned to your class section, you can find their name, availability and contact information in Canvas under your English course page.  
  • The center staff can also help you identify your PAL and their hours.  
  • Appointments with your PAL can be made through the PAL link on your English 1A course page in Canvas.    

 

Specialists by Academic Career Community 

If you are a prospective student, instructor, or staff member and have a question about the Success Centers, email an Instructional Specialist, and they will reply within 24 to 48 hours.   


Rose Ann Osmanian
Arts, Communication, and Design
English, Spanish, ASL, ESL, Arabic, French, Chinese, and Music
roseann.osmanian@chaffey.edu


Greg Creel
Business, Technology, and Hospitality
Accounting, Business, CIS, and CS
Manufacturing, Industrial Design, and Transportation

Automotive, Aviation, Drafting, HVAC, and Electrical Technology
gregory.creel@chaffey.edu


Christina Holdiness
Science, Technology, Engineering, and Mathematics
Statistics, Chemistry, Biology and Physics
Health, Wellness, and Athletics

Nursing, Kinesiology, Nutrition, and Rad Tech
christina.holdiness@chaffey.edu


Manar Hijaz
Public Service, Culture, and Society
Psychology, Sociology, Social Science Statistics, Philosophy, Education, Economics, and Anthropology
Health, Wellness, and Athletics
Nursing, Kinesiology, Nutrition, and Rad Tech
manar.hijaz@chaffey.edu


 

Success Center Tutors 

The Success Centers hire a diverse group of tutors who have various educational backgrounds to meet students' needs. Tutors may be peers who are also students at Chaffey, or undergraduate or graduate students at local colleges. Some Center tutors are faculty at Chaffey and/or other local colleges and universities. With the exception of faculty tutors, all subject-specific Success Center tutors are recommended by instructors and have successfully completed courses they support with an A or B grade. In addition, they participate in tutor training throughout each semester, including topics required by CRLA (an international tutor certification association) as well as multiculturalism, gender equality, neuro-atypical learners, and mental health.  

Are you interested in working at the Success Centers? Currently, our tutors, student assistants, and Short-Term Workers work remotely. A computer and reliable internet connection are required.  The interviews will be conducted online via Zoom.  Please complete the interest form and attach your resume and unofficial transcripts.  

Success Center Awards

The Success Centers have earned numerous awards, including

  • The Board of Governors Award
  • The statewide Academic Senate Innovations Award
  • An Innovative English Program Award from the National Council for the Teachers of English (NCTE) 
  • Recognition from the state Chancellor’s Office for best practices in basic skills
  • MetLife Award as part of the Opening Doors Program