BUILD CONNECTIONS
Acknowledge students whenever you are, call them by their name, share your name, make eye contact & smile
Caring Campus
What is Caring Campus?
Caring Campus is a research-based intervention and support system that has demonstrated the ability to increase educational outcomes while creating connection. Caring Campus looks beyond academic and student services support solutions to explore the full student experience. It recognizes the power of connection and belonging to achieve student engagement while acknowledging and embracing the intersectional student experience to promote student success.
Values
We believe in prioritizing student needs through inclusion, compassion, and connection so that they feel supported throughout their educational journey. We are committed to trust and transparency while treating all of our students with empathy, respect, and integrity, in their pursuit of higher education. We strive to create a community of belonging and CARE as we engage with our community and promote our commitment to student engagement and success.
BE CARING
Establish an authentic personal connection and engage in resolving the issue
STAY CONNECTED
Engage in a warm transfer every time you refer a student, follow up and follow through
Commitments
I’m Here (Name Badges)
In person:
- Wear name badge
- Share business cards
Virtual:
- Zoom signature
- Email signature
Example signature information: First name, last name, pronouns, department, phone #, location, Student Resource information
I See You (10-Foot Rule)
In person:
- Greet people
- Offer a smile and assistance
Virtual:
- 24–48 hour check-in and call back
- Expected wait time auto-reply
If someone is nearby, greet them and offer assistance. In auto-replies, state expected wait time for reply (24–48 hrs).
Warm Transfer
In person:
- Get student information
- Contact before transferring
Virtual:
- Forward message and CC student
- Follow up within 24–48 hours
- Escalate email if needed
Student information includes name, phone number, student ID, email, and summary of assistance needed.
In The News
- Caring Campus Makes Student Success Everyone’s Business, With Promising Results | Ascendium Education Group, Inc. (ascendiumphilanthropy.org)
Recognize Others
