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Problems Accessing Databases

Are you unable to log into AGent?
Are you having problems accessing eBooks-NetLibrary?
Are you unable to access a particular database?

Are you unable to log into AGent?

Please doublecheck that you are typing in your ID number and date of birth in the proper format.

Your seven-digit Chaffey ID number (no initials) goes in the first box and your six-digit birthdate (two numbers for the month, two for the day, and the last two numbers of the year) with no slashes, spaces, or anything else between the numbers goes in the second box.

Are you currently registered for a class at Chaffey this semester, and are your fees paid? If not, you will not be able to get access to AGent. Keep in mind that records are only updated once a day, so you will not be able to access AGent until the day after you've registered and paid.

Do you have library fines of over $10.00 or any overdue library books? If so, your access to AGent may be blocked. Library fines can be paid at the Circulation Desk.

If you are currently enrolled and you are still unable to login, please contact the Reference Desk (phone: (909)652-6808, email: library@chaffey.edu) and a librarian can assist you.

Are you having problems accessing eBooks-NetLibrary?

eBooks-NetLibrary, will often prompt users for a username and password when trying to access it off campus, even if you have successfully logged in through AGent.

Creating an ebooks-Netlibrary account (Note: you need to do this process at one of the centers or the Rancho campus):
1. From the front page of ebooks-NetLibrary, click on the link labeled “Create a Free Account” in the upper right of the screen.
2. This will take you to a form to fill out. Make sure that each area of the form with a red asterisk is filled out, otherwise you will get an error message when the form is submitted.
3. Keep a record of your user name and password. It will be good for a semester.

If the Library is open, you can call the Reference Desk at (909)652-6808 and a librarian can create an account for you as long as you are currently a student here at Chaffey.

Are you unable to access a particular database?

Please let us know! If the Library is open (Hours), please give the Reference Desk a call at (909)652-6808. Or, you can contact us via email at library@chaffey.edu.

We have been experiencing some technical issues with one of our database providers during the past month so here are some alternative databases you might try:

Unable to access: Try:
Opposing Viewpoints Resource Center CQ Press (CQ Reports)
Expanded Academic ASAP Academic Search Premier
Gale Virtual Reference Oxford Reference
Health Reference Center Academic Health Source: Nursing/Academic Edition

If you are having problems with web pages loading slowly or with a database giving an error message such as “You are not authorized to view…”, you might try clearing the cache on the computer.

Clearing the ‘cache’ on a computer:

1. On the web browser (Internet Explorer) toolbar, click on Tools on the top tool bar.
2. From the Tolls menu, select Internet Options.
3. Click on the following buttons on the Internet Options menu to clear the cache: “Delete Cookies”, “Delete Files” and “Clear History”. It may take the computer a couple minutes to perform these functions.
4. To finish, press “OK”.

 

 

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