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Subject Matter Expert Profiles

Elmano Alves | Calvin Bonds | Richard Cortez | Wendy Deras | Javier Garza | Ron Hurst | Faye Lao
Mike Letson | Maria McCutcheon | Steve Nagy | Bill Napoli | Bill ONeil | Victor Pimentel
| Yolanda Quintana | Rick Reilova | Mike Ryan | Jeff Shipley

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Faye Lao


  • Human Resources Management and Consulting
  • Leadership and Management Training
  • Certified Franklin Covey Facilitator, 7 Habits of Highly Effective People, and 7 Habits for Highly Effective Managers Programs
  • Certified Hospitality Educator (CHE) by AHLEI, American Hotel Lodging Educational Institute
  • AB1825 Harassment Prevention Training
  • Career Coaching and Development
  • Communicating with Tact, Diplomacy, and Professionalism
  • Certified Time to TeachTM Trainer in Classroom Management and Differentiated Instruction for Student Engagement and Motivation


MBA, Human Resources Management, Cal Poly Pomona
BS, Human Resources Management, Cal Poly Pomona
Certified Hospitality Educator (CHE) by American Hotel Lodging Educational Institute (AHLEI)
Franklin Covey Certified Trainer
Certified Time to TeachTM Trainer in Classroom Management and Differentiated Instruction for Student Engagement and Motivation


Faye Lao is a current Chaffey College Workforce Training Institute Trainer, providing training to local businesses in the Inland Empire area on diverse leadership and management topics such as Human Resources management, workplace diversity, building teamwork, professional communications, customer service skills, conflict management, performance management and other best practices for a highly collaborative workplace.

Faye continues to consult for local businesses as a Human Resources Business Partner and has been an HR Consultant for various Fortune 100 companies in the areas of employee relations, performance management, and employee training and development.

Faye is also a Faculty member and teaches hospitality, management and other business courses at various local colleges: Pasadena City College, Glendale Community College, and Mt. San Antonio College. She has also taught at The Art Institute of California—Orange County, teaching in both the Culinary and Foundation Studies departments, while coordinating international studies student visits from China for experiential workshops.

Prior to making her career switch to HR consulting, Faye worked in the foodservice industry as a Franchise Field Consultant and Operations Manager for the Orange County SUBWAY® Development office. In her role, she oversaw the operations of 88 franchised SUBWAY® restaurants and ensured franchisee compliance with corporate policies and procedures, while maintaining brand uniformity and positive franchisee relations. She has also held positions with various hotel and restaurant chains in her early working years.

Teaching and training at the collegiate and workforce level has been the perfect venue for Faye to serve and help culinary, hospitality, design, and business professionals understand the management expectations of the professional workplace while helping them apply business concepts to their working world.  Faye believes in bridging the worlds of academics, corporate business and the hands-on work for her students and trainees to stay passionate, focused and motivated in their careers.

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Annual Manufacturers Summint - Inland Empire
Manufacturer’ Summit of the Inland Empire 2017

Industrial Technical Learning Center Now Open

Rev. 1/20/16

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