Q. What is MOX? A. MOX is a mobile application that provides individuals with quick and easy access to important Chaffey College information, including department phone numbers, maps, building locations for all three campuses, upcoming events, college and local community news, and more.
Q. Can I use MOX with any mobile device?
A. MOX is currently available for use with the iPhone, iPad, iTouch, Droid, and Blackberry mobile devices.
Q. What are the OS requirements for the MOX app?
A.
For the iPhone/iPad/iTouch – MOX requires iOS 3.0 or later
For the Android – Android 2.1 and up
For the Blackberry – Requires OS 5.0.0 or higher and a supported device. (BlackBerry Models: 8520, 8530, 8900, 9000, 9630, 9650, 9700)
Q. How do I identify the OS version of my mobile device?
A.
iPhone/iPad/iTouch: Go to Settings -- > General -- > About and you should see an entry called Version. Next to that is the current OS version running on the device.
BlackBerry: If your phone is running version 4.0 or later, you can go to the Options menu and then choose About. On some phones, you have to first go to the Tools icon --> Settings --> About.
Android: Press the Home button, then hit Menu, in which a Settings options will appear at the bottom of the page. Tap About Phone -- > Software Information. The phone should display the firmware version. Note: on the Droid, the option for Software Information will actually be called Firmware Version.
Q. How do I get the app to use MOX at Chaffey College?
A. Download the free app from your app store (iTunes, Android Market, or Blackberry App World), and search for MOX (from DubMeNow, Inc.) After downloading the application, access MOX, choose Settings, and then select Chaffey College from the list of available colleges and universities.
Q. What phone numbers are listed in the "Phone" feature?
A. The phone numbers to key college departments are listed, as well as emergency contact information for Campus Police. The Chaffey College staff directory (faculty and staff information) is currently NOT available on MOX.
Q. What is the "Maps" feature and how does it work?
A. The "Maps" feature allows you to use your mobile device's GPS to locate a building on the Chaffey College Rancho, Fontana, and/or Chino campuses. The "Maps" GPS My Location feature finds your exact location on campus and gives you the route to a desired building. "Maps" directions use campus streets/roads (i.e., College Drive) to direct users to building locations.
Q. How is the "Maps" feature finding my location?
A. The "Maps" features gets a signal for your mobile device's from GPS, a satellite, or wireless tower, depending on your carrier.
Q. My phone is taking a long time to load maps or other information. How do I speed it up?
A. Try clearing the cache, which may be located in your Settings file on your smart device.
Q. My friend's iPhone loads the "Maps" feature without any problems; however my Blackberry won't. What's the difference?
A. To Zoom on the Map screen with a Blackberry, use the "i" and "o" keys. Use the ALT key to get the menu to appear. If you are having an issue using the Maps features here are some pointers:
You need to be in an area with good GPS coverage. Best results occur outside, away from buildings or trees.
The permissions for the MOX app need to be set to allow MOX access to Location Data. By default, the application's permissions are set to prompt the user anytime the application tries to obtain a GPS location. To fix, the user can edit the permissions to always allow by accessing on their device Options ‐‐> Applications ‐‐> PoweredByDub ‐‐> Edit Permissions ‐‐> Connections ‐‐> Location Data. Set the "Location Data" value to "Allow".
MOX uses "Blackberry Maps" APIs and without them, the Maps functionality will not work.
If you are using Chaffey College's wireless network to access the app, you will be required to provide your My ChaffeyVIEW Login ID (first initial of first and last name +7‐digit ID number), and password (your birthdate in the MMDDYY format) first through your web browser to log in wirelessly.
Q. How do I switch to another University within MOX?
A. Try one of the following methods to switch to another university:
For BlackBerry or Android, go into MOX and click on the Menu button to bring up Info and Settings. Click on Settings and check "Forget University" and then click Apply.
To do this on an Apple Device, go into the Settings icon (not within the MOX Application) and click on MOX and select the "Forget University" option, you will need to force the application to stop running in the background and then reload the application. After reloading the MOX application you will be able to select a University from the University List.
Q. How do I manually refresh content?
A. You can manually refresh the device by completing one of the following:
Apple: Go to Settings icon on iPhone, iPad, or iTouch and click on MOX and set "Forget University" to Yes. You may need to stop the application from running in the background, to do this follow these steps:
1. Push the home twice quickly. This will bring up the multi‐task bar which shows all of the apps running in the background on your device. If you select any application icon, it will be brought to the foreground.
2. Push and hold down you finger on one of the application icons. The applications will start to jump around similar to when you re‐arrange applications on the home screen. Also a minus sign will appear on the upper left hand corner of the application icons.
3. If you push on one of the minus signs of the MOX application, the app will be terminated and no longer run in the background. After terminating, push the home button to return your device to normal. Chaffey College
The next time you start up MOX you should be prompted for the University again. After selecting Chaffey College you should be able to see the updated information in Important Numbers or Maps.
Android and BlackBerry: Click on the Menu button when you are in the MOX app and then click on Settings. Check the boxes for Forget University, Reset User Settings, Repair Database, and Empty Image Cache, and then click Apply.
Q. What is the "Friends" feature?
A. The "Friends" feature is an optional feature that allows individuals to exchange contact information with others, including names, email address, phone numbers, etc. This feature requires individuals to create a "card" for easily exchanging contact information with friends and colleagues using a service called DUB. This feature should not be confused with the "Friends" concept used on Facebook..
CHAFFEY COLLEGE • 5885 Haven Avenue, Rancho Cucamonga, CA 91737-3002 • 909/652-6000
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