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Frequently Asked Questions


What is the transportation fee?

In spring 2012, the district presented a transportation fee during the student elections. The student body voted and 706 students voted to implement the transportation fee while only 62 voted no. Therefore, the district presented the transportation fee to the board with approval from the student body and with board approval the transportation fee was put into effect fall 2012.


Who pays the transportation fee?

All students enrolled in courses during the fall and spring semesters. The only exception is if you are an enrolled students carrying zero (0) units - you do not pay the transportation fee. However, if you do not pay the transportation fee, you are not eligible for the Go Smart Program


How much is the transportation fee?

Students enrolled in less than six units will pay $7.00 in the fall and spring semesters. Students enrolled in six units or more will pay $7.50 in the fall and spring semesters. There is no transportation fee in the summer.


Do I pay a transportation fee during the summer semester?

No. There is no transportation fee in the summer.


Can I ride the bus in the summer?

If you were enrolled during the spring semester and paid the transportation fee, you will be able to continue to use the Go Smart Program throughout the summer months. However, if you were not enrolled in the spring semester or did not pay the transportation fee, you will not be eligible for the program.


Can I pay a transportation fee to ride the bus in the summer?

No. There is no option to pay the transportation fee in the summer. Therefore, if you were not enrolled in the spring semester and paid the transportation fee you will not be eligible to ride the bus in the summer.


What does the transportation fee provide?

Students are eligible to participate in the Go Smart Program for use of Omnitrans bus transportation during the semester in which they pay the transportation fee.


What is the Go Smart Program?

The Go Smart Program allows eligible students to ride all of the Omnitrans fixed route bus services at no charge by using their student ID. Students eligible to use the pre-qualified Omnitrans Access para-transit service may purchase one-way tickets at a twenty percent discount. Applications for the discount are available in DPS and the Bookstore.


What are the effective dates of the Go Smart Program?

Fall semester: August 1 (or first business day following) through January 2 (or first business day following)

Spring/Summer semesters: January 2 (or first business day following) through August 1 (or first business day following)

If you are registered in the spring semester, you will automatically be eligible to continue using the bus through the summer regardless of enrollment.


How soon after registering for classes can I start using Omnitrans?

You may begin using Omnitrans during the effective dates (as listed above). If you first register for classes during late registration it could take up to two business days to activate your status.


What if I drop all my courses in the semester, am I still eligible to ride the bus?

No. Eligibility for the Go Smart Program requires you have paid the transportation fee and be registered for more than zero (0) units.


What if I don't have a student ID?

You must have a student ID to participate in the Go Smart Program and ride the bus. If you do not have an ID, you can obtain one by going to Admissions and Records in the Student Services/Administration building during business hours.


What if I lost my student ID?

You can obtain a replacement student ID in the Admissions and Records office located in the Student Services/Administration building. Your old card will be deactivated upon activation of your new card.


What if I'm told my student ID does not work?

Your bus driver should tell you why your card does not work. You will need that information to know how to troubleshoot resolving your situation.


I was told I am on the bad list, what does that mean?

If your student ID is not accepted and the driver tells you that you are on the bad list that means that you are not eligible for the Go Smart Program. You are either not enrolled in any courses or you just recently enrolled and paid the transportation fee and have not yet been added to the list of eligible students. If you enroll after the first day of the semester of full-term classes it could take up to two business days to add you to the list of eligible students.


Who do I contact with problems about using the bus?

You will click HERE to file a report. Please be prepared to provide the scheduled pick-up time of the bus, the route number, and the bus driver badge number (if possible). No action can be taken without the pick-up time and route number.


Who do I contact with questions about the program?

You can email GoSmart.Staff@chaffey.edu.


 



Rev. 1/22/13



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